Effective Date: 5/28/2023
This Shipping Policy ("Policy") applies to purchases made on the website valenciajewellery.com ("Website") operated by Valencia Jewellery Enterprises Incorporated ("we," "us," or "our"). By making a purchase on our Website, you agree to be bound by this Policy. If you do not agree with this Policy, please refrain from making any purchases on our Website.
- Shipping Destinations
1.1 We currently offer shipping to addresses within Canada and the United States. For international shipping, please contact our customer support for further assistance.
- Processing Time
2.1 We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing times may be longer during peak seasons or promotional events.
- Shipping Methods and Fees
3.1 We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 5-10 business days.
- Expedited Shipping: Estimated delivery within 2-5 business days.
3.2 Shipping fees are calculated based on the selected shipping method, order weight, and destination. The applicable shipping fees will be displayed during the checkout process.
- Order Tracking
4.1 Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment on the respective shipping carrier's website.
- Customs and Duties
5.1 For international orders, customs fees, import duties, and taxes may be applicable and are the sole responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing an order.
- Delivery Issues and Returns
6.1 If you experience any delivery issues, such as non-delivery, lost packages, or damaged items, please contact our customer support at 905-615-9009 or email us at email@example.com. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
6.2 For returns due to delivery issues, please refer to our Refund Policy for applicable terms and procedures.
- Contact Us
7.1 If you have any questions or concerns regarding our shipping policy, please contact our customer support at 905-615-9009 or email us at firstname.lastname@example.org.