Effective Date: 5/28/2023
This Refund Policy ("Policy") applies to purchases made on the website valenciajewellery.com ("Website") operated by Valencia Jewellery Enterprises Incorporated ("we," "us," or "our"). By making a purchase on our Website, you agree to be bound by this Policy. If you do not agree with this Policy, please refrain from making any purchases on our Website.
1.1 Our refund policy applies to all products purchased directly from our Website. If you purchased a Valencia Jewellery product from a third-party retailer, please refer to their refund policy for applicable terms.
- Returns and Exchanges
2.1 Non-Defective Products: We accept returns and exchanges for non-defective products within 30 days from the date of purchase. The item must be in its original condition, unused, and in its original packaging. You are responsible for the return shipping costs.
2.2 Defective or Damaged Products: In the event that you receive a defective or damaged product, please contact our customer support within 7 days of receiving the item. We may request additional information or evidence to process your claim. If the defect or damage is confirmed, we will provide a replacement or issue a refund, including the return shipping costs.
- Refund Process
3.1 To initiate a return or exchange, please follow these steps:
- Contact our customer support at 905-615-9009 or via email at firstname.lastname@example.org within the specified time frame and provide your order details.
- Obtain a return authorization from our customer support.
- Pack the item securely, including all original accessories and packaging materials.
- Ship the item back to us using a traceable shipping method. You are responsible for the return shipping costs.
- Once we receive the returned item and verify its condition, we will process the refund or exchange within a reasonable timeframe.
3.2 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.
- Non-Refundable Items
4.1 The following items are non-refundable:
- Gift cards and digital downloads.
- Items purchased during promotional sales or clearance events, unless explicitly stated otherwise.
- Shipping Costs
5.1 Shipping costs are non-refundable unless the return is due to our error or a defective/damaged product.
- Contact Us
6.1 If you have any questions or concerns regarding our refund policy, please contact our customer support at 905-615-9009 or email us at email@example.com.